Frequently Asked Questions

Browse the inquiry topics below for quick answers to your questions about our products and services. If you still need help, contact us at and one of our representatives will be happy to assist you.


For general inquiries encompassing passes, tickets, Rail Safeguard, and train travel

Read General FAQs

Seat Reservations

Regarding seat reservations, seat selection, and other seating-related matters.

Read Seat Reservations FAQs


Regarding payment methods, transaction security, billing, discounts.

Read Payment FAQs

Pass Activation

Activate your passes for travelling, including step-by-step instructions, requirements, and tips.

Read Pass Activation FAQs


Regarding refund, procedures for canceling, reimbursements.

Read Refunds FAQs

FAQ Blog

View more FAQs on our blog!

Read more FAQs