Frequently Asked Questions
How far in advance can I buy my Pass?
The pre-booking time varies depending on the pass chosen. BritRail Passes and JR East Passes can be bought up to 180 days before the first day of validity of your pass. Eurail Passes can be bought up to 6 months before the first day of validity of your pass. For additional products please refer to their respective product Information tabs.Is it necessary to buy a rail pass before departing on my trip?
Yes, the majority of Passes offered by ACP Rail are only for sale to foreign passport holders and therefore are not readily available once you arrive.What is the difference between a Consecutive Pass and a Flexipass?
A FlexiPass is best for travel on the days of your choice within the period of validity. A consecutive pass is best for travel on days that follow one another. A good rule of thumb when selecting which pass is best for your travel plans is:What are the eligible ages for child, youth and senior discounts?
(For any additional products please refer to their respective product information pages for pass specifics.)In which cases are the seat reservations advisable?
Having a pass does not guarantee a seat, therefore it is advisable to reserve a seat especially if you plan on travelling at peak times, during holidays, on long haul trains or are on a tight schedule. Seat reservations and supplements are especially required for high speed trains and night trains; they differ per country, per train, per route and per departure date.How do I make seat reservations?
Select Tickets and Reservations and “Reserve Now”. Please note that having a pass does not guarantee a seat so pass holders can also make seat reservations. When purchasing train tickets, a seat reservation may be included in the price, otherwise a seat reservation must be booked separately.What are the benefits of First Class seating?
First Class has larger seats, picture windows, more space both for you and your baggage and is usually less crowded. On many routes First Class offers extras, including free tea and coffee. Some routes even offer free snacks and newspapers. Certain long haul routes have table or buffet services.How do I make a booking for a large group of 10 or more?
You can count on all principal routes having First Class accommodations but please note that some rural routes offer Standard Class accommodations only. First Class Pass prices do reflect the fact that not all trains have First Class.
Shipping charges and delivery time are dependent on your country of residence.How do I validate my Rail Pass?
To validate a rail pass, present it along with your passport to the Railway official at the station of departure. At this time, the first and the last day of validity of the pass as well as the passport number is entered and the passenger must sign the pass. Under no circumstances is the pass holder allowed to validate his or her own pass. In the case of a Flexi Pass, the passenger must enter the date of travel each day before he/she boards the first train of the day.How is a travel day calculated?
A travel day is a 24hr period from midnight to midnight, during which time you can travel on as many trains as you wish.Can I bring my pet on the train?
Often smaller pets are allowed on board as long as they don’t take a passenger seat, however the rules differ per country and per train. In some cases there may be a cost involved and other trains may not allow pets to board.Can I bring a bicycle on the train?
Each country and railway company has specific guidelines for the transportation of bicycles on board trains. At times bicycles may be carried free of charge, at other times a supplement must be paid and sometimes the train may not have the required space for bicycle transportation.Where can I find train timetables?
To find train times that are best suited to your journey, begin the booking process for a point to point ticket by selecting the appropriate departing station, along with the date and preferred time. The results will be customized to your request.Is rail travel accommodating to disabled passengers?
All railway companies have facilities for passengers needing assistance. Examples are special compartments for wheelchair users, lifts or mobile ramps to access the train, assistance boarding by trained staff or toilets suitable for disabled travelers. A passenger needing assistance is requested to contact the relevant train station or train operating company at least one day before their journey.What can be expected in terms of the luggage facilities on board the trains?
On board, train carriages have overhead luggage racks, space between the seats and a storage area in the entrance vestibules for larger items. All principle stations have luggage trolleys and affordable, secure luggage facilities. Usually there are no weight limitations on baggage, except on high-speed trains, such as Eurostar, Thalys and TGV where each passenger may take along 2 large pieces of luggage and one piece of hand luggage.What is the Rail Pass and Ticket Safeguard Plan?
The Safeguard Plan protects Pass or ticket holders against theft or accidental loss of the Pass or ticket. Please refer to the Rail Pass Safeguard Plan Ticket Wallet for a complete list of conditions and exclusions.How do I file a request to receive reimbursement through the Rail Pass and Ticket Safeguard Plan if there has been loss or theft?