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ACP Rail International
8375 rue Bougainville, Suite 100 Montreal, Quebec Canada H4P 2G5
Browse our FAQ
Selecting Your Pass
What is the difference between a Consecutive and a Flexi Rail Pass?
The Flexi Pass is valid for a specific period of validity and can be used for travel on the days of your choice within the period of validity. A Consecutive pass is valid for a number of days regardless of how many times you use your pass. A good rule of thumb when selecting which pass is best for your travel plans is:
What is the difference between First Class and Standard Class?
First Class has larger seats, picture windows, more space both for you and your baggage and is usually less crowded. On many routes First Class offers extras, including free tea and coffee. Some routes even offer free snacks and newspapers. Certain long haul routes have table or buffet services.
You can count on all principal routes having First Class accommodations but please note that some rural routes offer Standard Class accommodations only. First Class Pass prices do reflect the fact that not all trains have First Class.
What are the eligible ages for child, youth and senior discounts?
(For any additional products please refer to their respective product information pages for pass specifics.)
Should I book seat reservations?
Having a pass does not guarantee a seat, therefore it is advisable to reserve a seat especially if you plan on travelling at peak times, during holidays, on long haul trains or are on a tight schedule. Seat reservations and supplements are especially required for high speed trains and night trains; they differ per country, per train, per route and per departure date.
Ordering Your Pass
Is it necessary to buy my rail pass before departing on my trip?
The majority of passes offered by ACP Rail are only for sale to foreign passport holders and therefore are not readily available once you arrive.
How far in advance can I buy my rail pass?
The pre-booking time varies depending on the pass chosen.
Do you sell e-tickets?
While most tickets and rail passes are physical documents, we do offer a selection of electronic tickets. Currently, the following products are available in e-ticket format:
What is the first day of use?
When booking a rail pass, you may be prompted to enter the first day of use. This refers to the day you plan on boarding your first train. This date will be printed on your rail pass.
For Eurail and BritRail Passes: The first day of use refers to your estimated first day of travel. Travel may commence on or after the first day of use, as long as it's prior to pass expiration. For example, if you leave the first day of use as today you have 6 months to start using your pass. Please note, travel may not commence prior to the first day of use.
For InterRail Passes: The first day of use refers to the actual first day of travel. Your pass validity period will therefore begin on this day whether travel has begun or not. For example, if you select your first day of use as July 1st, a 15 day consecutive pass will expire on July 15th (regardless of if you only get around to activating your pass let’s say on July 3rd).
Using Your Pass
How do I validate my Rail Pass?
To validate a rail pass, present it along with your passport to the Railway official at the station of departure. At this time, the first and the last day of validity of the pass, as well as the passport number is entered and the passenger must sign the pass. Under no circumstances is the pass holder allowed to validate his or her own pass. In the case of a Flexi Pass, the passenger must enter the date of travel each day before he/she boards the first train of the day.
How is a travel day calculated?
A travel day is a 24hr period from midnight to midnight, during which time you can travel on as many trains as you wish.
Where can I find train timetables?
To find train times that are best suited to your journey, begin the booking process for a point to point ticket by selecting the appropriate departing station, along with the date and preferred time. The results will be customized to your request.
Can I travel with my luggage?
On board, train carriages have overhead luggage racks, space between the seats and a storage area in the entrance vestibules for larger items. Most main stations generally have luggage trolleys often with staff to help you for a nominal charge.
Can I bring my pet on the train?
Often smaller pets are allowed on board as long as they don’t take a passenger seat, however the rules differ per country and per train. In some cases there may be a cost involved and other trains may not allow pets to board.
Can I bring my bicycle on the train?
Each country and railway company has specific guidelines for the transportation of bicycles on board trains. At times bicycles may be carried free of charge, at other times a supplement must be paid and sometimes the train may not have the required space for bicycle transportation.
Is train travel accommodating to disabled passengers?
All railway companies have facilities for passengers needing assistance. Examples are special compartments for wheelchair users, lifts or mobile ramps to access the train, assistance boarding by trained staff or toilets suitable for disabled travelers. A passenger needing assistance is requested to contact the relevant train station or train operating company at least one day before their journey.
Orders, Shipping and Refunds
How much are the shipping fees?
Shipping times and shipping fees depend on where you live but here are some general guidelines. For more details please visit our shippng page.
How are my documents shipped?
The shipping method will depend on your location. We ship worldwide from one of our four distribution centers. For more details please visit our shippng page.
What is the Rail Safeguard Plan?
The Rail Safeguard plan protects a rail pass holder against theft or accidental loss of their pass during their trip. Please refer to the Rail Pass Safeguard Plan Ticket Wallet for a complete list of conditions and exclusions.
How do I file a request to receive reimbursement through the Rail Safeguard Plan if there has been loss of theft?
The pass/ticket holders must file a police report within twenty-four (24) hours of the loss and submit a copy with the claim.
The Pass/ticket holders must submit notice of any claim to ACP Rail International within 30 days of their return home. Claims must include a notarized written report with the claim that includes the holder’s name, the date of validation, a copy of the police report and airline tickets (travel destination to home).
All original receipts showing amounts paid for the rail pass or ticket issued by ACP Rail International or an authorized travel outlet, including replacement pass/train ticket, must be submitted to validate the claim.
Please refer to the Rail Pass Safeguard Plan Ticket Wallet for a complete list of conditions and exclusions.
What is your refund policy?
Refunds will only be granted if the non-validated Pass, unused Ticket or original exchange coupon or voucher is returned to the office from which it was purchased within 6 months from the date of issue (unless the refund time limit is otherwise stated on the product Information page). Unless otherwise outlined, a minimum 15% cancellation fee is imposed on unused Passes or Tickets.
Special offers are not refundable. There is no refund for partially used Passes or Tickets. Passes or Tickets presented on or after the first day of validity are considered partially used. Also, no refund can be made if the Pass or Ticket cannot be produced. Other non-refundable products include the Rail Safeguard Plan, seat/sleeper reservations, Ferry tickets, Europe Global Tickets, UK Tickets on Departure & Reservation, Sweden SJ Just Now tickets and Eurostar On-request. Please refer to the product information pages for specifics.