RailNet SafeGuard Plan
What is it?
RailNet SafeGuard
Plan is a replacement policy for rail passes that are stolen or lost while in
The RailNet SafeGuard Plan fee
is neither transferable, refundable or returnable.
Why do we
sell RailNet SafeGuard Plan?
The various
Railways of Europe will not reimburse for lost and stolen passes. We have developed this program in order to
offer this service. Our main competitors
also offer a similar plan.
How does this
differ from Travel Insurance?
Travel insurance
typically offers medical, trip cancellation, baggage loss, vehicle damage
protection… some clients do not need or want all this protection or are willing
to pay the price for this type of policy.
Our RailNet SafeGuard Plan only covers lost or stolen Rail Passes (not
Point to Point Tickets).
What Products can be
protected?
This plan
applies to most Rail Passes including Saverpasses, Party passes, Family passes
and 2-person/Twin passes as well as to National Country and
These passes
include: the Austrian Railpass, the Balkan Flexipass, BritRail Consecutive
Pass, the BritRail Flexipass, the BritRail England Passes, the BritRail Pass 'n
Drive, the BritRail Pass + Ireland, the BritRail Days Out from London Pass, the
BritRail Scottish Freedom Pass, the Eurostar + BritRail passes, the Benelux
Tourrailpass, the European East Pass, the German Railpass, the Greek Flexipass,
the Greek Flexipass Rail 'n Fly, the Iberic Railpass, the Trenitalia Pass ,
Norway Rail Pass, the ScanRail Pass, the Spain Flexipass, the Sweden Rail Pass.
ACP Rail’s RailNet SafeGuard
Plan is also available with all Eurail Products including the
Tourpasses, Point to Point
Rail tickets, couchette and sleeper supplements, seat reservations and special
discounted passes are not covered under the RailNet SafeGuard Plan.
How much does
the RailNet SafeGuard Plan Cost?
|
RailNet
SafeGuard Plan |
2008 |
|
|
|
|
|
|
|
US |
CDN |
AUD |
GBP |
EUR |
Yen |
|
Passes
(BritRail & all |
14.00 |
14.00 |
15.00 |
8.00 |
11.00 |
1,400.00 |
|
Eurail
Passes (all) |
14.00 |
14.00 |
15.00 |
8.00 |
11.00 |
1,400.00 |
|
Eurail
Saver Passes |
20.00 |
20.00 |
30.00 |
12.00 |
18.00 |
2,400.00 |
|
BritRail
Saver Passes |
30.00 |
30.00 |
45.00 |
18.00 |
27.00 |
3,600.00 |
How do clients purchase the
SafeGuard Plan?
The RailNet SafeGuard Plan
must be purchased at the same time as the pass.
Please see the diagram below:
Simply
check the radio box to purchase and the product will be added to the PNR.
Only
ACP RailNet Outlets, the
What
does the Voucher look like?
What
is written on the voucher?
Keep this
voucher separate from your pass. In the
event of loss or theft of your rail pass, you must file a police report within
24 hrs from the loss. You must purchase a replacement pass or ticket in
What
should a Ticketing Department do with the voucher?
The
voucher must not be included inside the ticket jacket because the traveler
should not lose the valuable information found on the ticket. They will need the PNR number on the
SafeGuard Plan Voucher to help process the claim.
In
addition, the one-page information sheet containing the rules and regulations
specific to the SafeGuard Plan product should be included in the shipment – ask
your ACP Sales Representative for a PDF copy.
The
information sheet is downloadable from ACP’s web sites as well.
How
to proceed in the event of Loss or Theft
To qualify for
reimbursement, the traveler must purchase replacement rail pass or rail
ticket(s) and complete their rail travel. The replacement pass or ticket(s)
must be purchased in
Reimbursement
Reimbursement is based on
the unused value of the pass or the value of the replacement pass or ticket(s),
whichever is lower. The RailNet SafeGuard Plan does not cover seat reservations,
couchettes or sleepers.
Filing a
report
In the event of Loss or
theft of a “protected” rail pass, the client must file a police report within
24 hours from the Loss and purchase a replacement pass or ticket(s). The
voucher along with the police report, copy of return flight tickets and a
replacement rail ticket(s)/pass must be submitted to ACP Rail International
Customer Service Department along with the claim no later that 30 days upon the
return home of the pass holder.
The RailNet SafeGuard Plan
is strictly limited to Loss or theft occurring in
Who will
be handling Claims?
ACP’s
Ticketing Office will be handling any queries or claims. The ACP Customer Service agents will be in
charge of processing the claims. All
documents should be mailed to:
ACP Rail
International
Customer
Service Department
H4P 1B3
(514)
733-5247