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The price quote screen is the result of the "Price quote" function. Once you have the price, you can proceed with the booking by clicking on "Place order"
Change the price level and click "Search" to check the price in different service class. To close the page, click "Back"
"Price Quote" screen.
The Order or the PNR (passenger name record) contains detailed information about the booked product as well as contact and reference information. The order ID is a combination of letters and numbers. For example DXV0023M. The basic elements of the order are listed below:
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The order must be charged before the Last Date of Payment displayed under Issue and Payment information, otherwise the booking will expire, i.e. all order items will be cancelled automatically and tickets cannot be issued. When the order is charged or printed, this warning is deleted.
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Indicates the total price of all products in the order.
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Indicates the current status of the order, i.e. Uncharged, Charged or Printed
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In this section you have to enter contact information for the passengers or for the person who ordered the reservation. It is useful to enter a telephone number, also because orders can be searched by telephone number.
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You can send confirmation to the customer by e-mail. In order to do that you have to fill in the e-mail addresses,
write a message and click on "Send e-mail". The customer will receive the full order details - contents, price, time limit, etc.
If you need only to print confirmation on paper, click on "Print" located next to the message box.
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This section lists the ordered items with names, times and prices. In this section, you have to enter the passengers' names when booking passes, as they will appear on the passes. Please note that names are not required on PTP tickets and seat reservations. For some products, there's an additional box which has to be filled in with the passengers country of residency.
To see more details for the items (as seat numbers and arrival/departure times), click on "Show details".
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Brings you back to the previous page, but the order remains open.
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All items in the order will be charged and the tickets will be printed when you click on this option.
Note: Before you start to print verify the content of the order and make sure you have the correct tickets stock numbers in the system and in the printer.
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All items in the order will be charged. Your report will be debitted with the total amount of the order.
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All items in the order will be issued. Your report will NOT be debitted since it was already done after clicking on "Charge Only".
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Selected items in the order will be reissued. By default, if not selected all items in the order will be reissued. A warning message will advise of which ticket numbers will be voided. Those tickets have to be returned to ACP Marketing with the monthly report.
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Cancels the whole order if there are no selected items. If you select an item the system will cancel only the marked row. Select an item by clicking on the small box in the beginning of the row.
Note: If the item cancelled is "Printed" or "Charged", the status of the item will change to "Cancelled and Charged". You will debitted with this amount. The Cancel function is NOT the same thing as a Refund.
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Opens the Quick book screen, but the order remains open. You can always return to the order by clicking on its ID on top of the screen.
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When you click on Store order, the current order will be closed. Always store the order once you have finished working with it, otherwise the order could be cancelled or lost if you haven't taken note of the Order ID or the reference information.
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When the order is charged or printed, the "Charge and Issue" option changes to "Refund". When you click on "Refund", the order will be refunded less the penalty amount.
Note: If you want to make a "technical" refund, please refer to Refund 100%.
"Current Order" screen.
After you click "Cancel" in an order, the system will prompt you to a new screen where you will have to confirm the cancellation.
To confirm the cancellation click "Confirm Cancel"
If you want to go back to the order, click "Back".
Cancelation confirmation screen.
As of April 21st, 2006, in RailNet all European, NSB and BritRail reservations will have new rules for "auto-cancellation" of uncharged/unissued orders. SJ/Connex reservations already have this rule when doing "Reservation Only" for Group tickets.
The Rules are:
- If user books the ticket 365 to 14 days before travel date the last day of payment will be "order date+365", but no later than "travel date-10 days".
- If user books the ticket 13 to 0 days before travel date the last day of payment will be "order date+4", but no later than "travel date-2 days".
It basically means that a user will be able to keep uncharged/unissued a reservation up to 10 days from departure date.
All other products in RailNet have a rule of 4 days from booking date. i.e. if you book today you have 4 days to charge/issue otherwise it will be cancelled.
Of course to most restrictive rule applies. If a reservation and a pass are in the same PNR, the rule for the pass (4 days from booking date) will apply. Please advise the agents to add passes and tickets to a PNR with reservations just before issuing them.
You can open an existing order by choosing "Search" from the main menu and then selecting "Order".
In the "Search order" screen, the system will require Order ID and/or reference information (first and last name, telephone number).
You can search for orders made by your own outlet and only in the currency it uses. The "All sales units" option is to be used by the ACP Railnet Helpdesk.
"Search Order" screen.
Search result.
This page demonstrates the Search order results. As shown, there could be more orders matching the search criteria unless you use the order ID that is unique.
This functionality allows you to print several stored orders at a time.
- Go to Administration in the main menu and select "Batch Printing".
- Enter From and To dates indicating the time frame from which you need to print orders.
- Select "Uncharged" under Order status.
- The system will provide the list of orders that meet your search criteria.
- Choose the orders that you need to print, by marking the small box in the beginning of the row.
- To start printing, click "Print Orders". Once you do that, all marked orders will be charged and their status on the screen will change.
Note: While the system is processing the order, a printing window will be opened. The "OK" button will appear. Do not click on it until all orders have been printed. If you do, this will stop the process.
- When all orders/tickets are printed, the main page will refresh and the status of the orders will change to "Printed".
"Batch Printing" screen.
Refund 100 % can only be used when the order has to be refunded and no penalty fee is to be withdrawn. It will give a 100 % refund value on any product and the transaction will be entered in the Sales report automatically. Also Refund 100 % cancels the existing seat and sleeper reservations.
- Go to Administration in the main menu and select Refund 100%.
- Search for the order by filling in the order ID or first/last name and/or telephone number.
- If there are more orders provided by the system, select the one that you need by clicking on the small arrow at the beginning of the row.
- Once the order is opened, click on "Refund". The status of the order will be changed to Refunded.
- Store the order.
Note: All refunded tickets must be stamped Refund and send to ACP Marketing, together with the Settlement report.
"Refund 100%" screen.
ACP RailNet users no longer need to "Void" tickets after a reprint. This is automatically done in the system when a reprint is done.
You can view the current settings of your user, by going to Settings section under Administration in the main menu.
If you need to change them, contact your Sales Representative directly.
You can also use the system's functionality "Change settings" which will automatically create an e-mail addressed to the ACP RailNet helpdesk. List the changes you need.
"Settings" screen.
To print tickets, you need to enter the first and the last ticket
numbers from the ticket stock delivered by ACP Marketing. The information must be
updated every time when you receive a new stock. To avoid problems, make sure you
keep your stock control administration pages up to date!
Important The stock numbers CANNOT be changed downwards and you cannot enter twice the same numbers.
"Stock Control" screen.
It is also recommended to verify the data in the system every time when you fail to
print tickets correctly, because it may result in mismatch between the original
and the printed ticket number.
When you try to print tickets without an updated stock control, the system will send an error message.
If this happens you have to update the stock control and then try to print again.
Error message related to Stock Numbers.
Note! The ticket stock number will be printed on the ticket. The existing numbers on the ticket stock and the ones the system is printing must be identical otherwise the ticket will not be valid.
If these numbers do not match, you have to void the tickets and send it with your report to ACP Marketing. Check the ticket stock administration before you reprint tickets. If they do not match, void the blank tickets and attach them with the settlement report. Do not change the numbers in the system!
To verify or change the ticket stock::
- Go to Administration in the main menu and select "Stock control"
- Enter the correct first and last number form the ticket stock you have.
- Click on "Save"
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